Returns & Refunds Policy

At Postage Direct, we want you to be satisfied with your purchase. We take care to ensure that our postage stamps are accurately described and securely packaged before they are shipped. If you are not satisfied with your order, the following policy explains when and how you may request a return or refund.

30-Day Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, postage stamps must be:

• Unused and unissued

• In their original mint condition

• Undamaged and unaltered

• In their original packaging, where packaging was included with the order

Items that have been used, damaged after delivery, altered, or otherwise returned in a condition different from when they were received may not be eligible for a refund.

How to Request a Return

If you would like to return an eligible item, please contact us at info@postage-direct.com and include:

• Your order number

• The item(s) you wish to return

• The reason for the return

We will review your request and provide the appropriate return instructions.

Unless the return is required because of an error on our part, such as receiving an incorrect item, the customer is responsible for the cost of return shipping.

Please do not send items back before contacting us and receiving return instructions.

Refunds

Once your returned item has been received, we will inspect it to determine whether it meets the requirements of this policy.

If the return is approved, the applicable refund will be issued to the original payment method used for the purchase.

After a refund has been approved, please allow approximately 3–5 business days for the payment to be processed and reflected in your account. The actual time may vary depending on your bank or payment provider.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

Please provide your order number and, where appropriate, photographs showing the damaged or incorrect item. This allows us to review the issue and determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement or issue a refund at no additional cost to you.

Items That Cannot Be Returned

The following items are generally not eligible for return:

• Used or cancelled postage stamps

• Stamps that have been damaged, altered, or tampered with after delivery

• Items that are no longer in their original mint condition

• Items returned more than 30 days after delivery

• Items that do not meet the return requirements described above

Exceptions may apply where an item was defective, damaged during delivery, or incorrectly supplied by Postage Direct.

Return Shipping

For returns made because you have changed your mind or are otherwise returning an eligible item for reasons unrelated to an error on our part, you are responsible for the return shipping costs.

If we sent you the wrong item or the item arrived damaged, we will work with you to resolve the issue without requiring you to bear the applicable return costs.

Contact Us

If you have any questions about a return, refund, damaged order, or this policy, please contact:

Postage Direct

Email: info@postage-direct.com

Address:
1135 Centre Drive
City of Industry, CA 91789
United States