Privacy Policy

Effective Date: November 15, 2025

At Postage Direct (“Postage Direct,” “we,” “our,” or “us”), we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit postage-direct.com, place an order, contact us, or otherwise interact with our services.

It also explains how we use, share, protect, and retain your information, as well as certain privacy rights that may apply to you under applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), as amended.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide Directly

When you place an order, create an account, contact us, or otherwise provide information to us, we may collect:

• Full name

• Email address

• Billing address

• Shipping address

• Telephone or mobile number

• Payment-related information

• Account information, where an account is available

• Information included in customer service requests or other communications

• Order history and transaction details

Payment information may be handled directly by third-party payment processors. We do not intentionally retain complete payment card numbers when those details are processed through external payment providers.

Information Collected Automatically

When you browse or use our website, certain information may be collected automatically through cookies, analytics technologies, and similar tools. This may include:

• IP address

• Browser type and version

• Device type and operating system

• Pages or products viewed

• Date and time of visits

• Approximate geographic location

• Referring website or source

• Website interaction information

• Shopping cart and session information

• Certain technical and usage information

This information helps us understand how visitors use our website and allows us to maintain, secure, and improve our services.

Information We Receive From Other Sources

Depending on the services you use, we may receive information from third parties, such as:

• Payment processing providers

• Shipping and delivery companies

• Website hosting or technology providers

• Analytics services

• Email and communications platforms

• Fraud prevention and security providers

The information received from these parties is used only for appropriate business, transactional, security, or service-related purposes.

2. How We Use Personal Information

We may use the information we collect for purposes including:

• Processing and fulfilling orders

• Arranging shipment and delivery

• Sending order confirmations, receipts, and delivery updates

• Responding to customer questions and support requests

• Maintaining and administering customer accounts, where applicable

• Providing products and services requested by you

• Improving our website, products, and customer experience

• Understanding website usage and performance

• Detecting, investigating, and preventing fraud or unauthorized activity

• Maintaining website and information security

• Complying with applicable laws, regulations, and legal requirements

• Maintaining appropriate business, accounting, and tax records

• Sending promotional communications where you have provided the necessary consent or where otherwise permitted by law

We do not sell or rent your personal information.

3. Legal Grounds for Processing — GDPR

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction where GDPR-style requirements apply, we may process your personal information on one or more of the following legal grounds:

Performance of a contract:
We need certain information to accept, process, and fulfill your orders and provide services you request.

Legitimate interests:
We may process information when reasonably necessary to operate and improve our business, maintain website security, prevent fraud, understand website performance, and provide effective customer service.

Legal obligations:
Certain information may need to be retained or processed to meet accounting, tax, regulatory, legal, or other statutory requirements.

Consent:
Where applicable, we may request your consent before sending marketing communications or using certain cookies and tracking technologies.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

4. When We Share Personal Information

We do not share personal information indiscriminately. Information may be provided to trusted third parties when doing so is reasonably necessary to operate our website, fulfill your orders, or provide services to you.

These parties may include:

Payment Providers

Payment processors may receive information necessary to securely authorize and process transactions.

Shipping and Delivery Providers

We may provide information such as your name, shipping address, and contact details to carriers or delivery services so that your purchases can be delivered.

Technology and Service Providers

We may use third-party providers for website hosting, technical services, customer support, analytics, communications, security, and other business functions.

Professional or Legal Advisors

Where necessary, information may be disclosed to attorneys, accountants, auditors, insurers, or other professional advisors.

Legal and Safety Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable law or legal process

• Respond to valid governmental or law-enforcement requests

• Enforce our agreements or policies

• Protect our property, rights, customers, employees, or others

• Investigate suspected fraud, abuse, or security incidents

We do not sell personal information to third parties.

5. Your Privacy Rights Under GDPR

If GDPR applies to your personal information, you may have certain rights, subject to applicable legal limitations.

These may include the right to:

• Request access to personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Request deletion of your personal information in certain circumstances

• Ask us to restrict certain processing

• Object to processing based on legitimate interests

• Request a copy of certain information in a portable format

• Withdraw consent where processing is based on consent

• Lodge a complaint with a relevant data protection authority

To exercise an applicable privacy right, please contact us using the details provided below.

6. California Privacy Rights

If you are a California resident, California privacy law may provide you with additional rights regarding your personal information.

Depending on the circumstances and applicable law, you may have the right to:

Right to Know

You may request information about the categories of personal information we collect, the purposes for which it is used, the sources from which it is obtained, and the categories of third parties to whom it may be disclosed.

Right to Delete

You may request deletion of personal information we have collected about you, subject to exceptions permitted by law.

Right to Correct

You may request correction of inaccurate personal information that we maintain about you, where applicable.

Right to Opt Out of Sale or Sharing

We do not currently sell personal information.

If our data practices change in a way that creates an applicable right to opt out of the sale or sharing of personal information, we will provide the notices and mechanisms required by applicable California law.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising privacy rights provided to you under applicable California law.

How to Make a California Privacy Request

You may contact us using the email address or mailing address in the Contact Us section of this Privacy Policy to submit a privacy request.

We may need to verify your identity before completing certain requests. This is intended to protect personal information from unauthorized access or disclosure.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide functionality and understand how visitors interact with the site.

These technologies may be used for purposes such as:

• Remembering shopping cart or session information

• Supporting account functionality

• Understanding website traffic and usage

• Measuring website performance

• Improving website functionality

• Providing relevant personalization where permitted

Where applicable, visitors in jurisdictions requiring consent may be presented with choices regarding certain non-essential cookies.

You can also manage or disable cookies through your web browser. However, disabling certain cookies may affect the availability or functionality of parts of our website.

8. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the circumstances, these measures may include:

• Encryption and secure website connections

• Access controls

• Security monitoring

• Technical safeguards

• Administrative procedures

• Restricted access to personal information

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should therefore understand that we cannot guarantee absolute security of your information.

9. How Long We Keep Information

We retain personal information for only as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

• Whether you have an active customer relationship with us

• Whether information is necessary to complete a transaction

• Customer service requirements

• Accounting and tax obligations

• Legal or regulatory requirements

• Fraud prevention and security needs

• The resolution of disputes or enforcement of agreements

When information is no longer required, we may securely delete, destroy, or anonymize it, subject to applicable legal requirements.

10. International Processing and Transfers

Postage Direct is based in the United States, and information collected through our website may be processed or stored in the United States or other countries where our service providers operate.

If you access our website from outside the United States, the laws governing personal information in those countries may differ from the laws where you live.

Where applicable, we use legally recognized safeguards for international transfers of personal information, including appropriate contractual or other data protection mechanisms required by applicable law.

11. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly request or collect personal information directly from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information.

If you believe a child has provided personal information to us, please contact us.

12. Third-Party Websites and Services

Our website may contain links to websites, services, or platforms operated by third parties.

If you follow a third-party link, that website will be governed by its own privacy policy and terms. We are not responsible for the privacy practices, content, or security of websites that we do not operate.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

13. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the Effective Date shown at the beginning of this policy and publish the revised version on our website.

We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle personal information.

14. Contact Us

If you have questions about this Privacy Policy, would like to make a privacy request, or have concerns about how your personal information is handled, please contact us:

Postage Direct
Privacy Team

Email: info@postage-direct.com

Mailing Address:
1135 Centre Drive
City of Industry, CA 91789
United States